FAQ, Terms & Conditions
What is your turnaround time?
Tees take on average 2 weeks to be shipped to the customer. If there is every a longer order, we specify it on the product page. Anytime a turnaround time is outside of this standard time, we have you agree to knowing there is a longer wait than usual. Headgear is all ready to ship unless specifically noted on the product's page. We always try to ship before one week. If you have a question about your order, please contact us at firstname.lastname@example.org.
If I want something that is preorder, but also get something ready to ship, can you split the orders?
All orders will ship together. We do not split orders due to shipping costs and quality control. If you want ready to ship items immediately and do not want to wait on preaccess/preorder items, please split your orders.
Do I have to have an account to buy?
We do not require you to make an account before checking out, but we do recommend it. Having an account makes it easier for you to track your fulfillment status, tracking, and more. Customer accounts benefit you by making it easier and faster for you to make future purchases and keep track of your purchase history. Also, when we release our awesome upcoming rewards program, everything will already be tied together.
Do you accept exchanges?
Sizing is the responsibility of the customer, so we do not accept exchanges on products due to limited inventory. Please understand the only time we can exchange product is if we sent the incorrect size ordered or an item is defective from us. In cases in which an exchange isn't available due to limited inventory, our policy is to issue store credit. Credits nor exchanged product will be sent until once we product and verify it's condition. Products returned must be in unworn, unwashed, and new condition. In cases where the incorrect or damaged product as previously mentioned, is being exchanged, we will pay for shipping to have it sent back to us.
Do you accept refunds or returns?
All sales are final, as soon as sale is made. We are a small shop and appreciate your understanding in this matter.
Can you tell me about shipping?
Little's Hat Co. ships from Houston, Texas. We ship all snapbacks in an 8x8x8 box, which should be expected at your doorstep or in your building's office. We ship all other product(s) in polymailers, which you can find in your mailbox, depending on size. Please view your tracking delivery to see where your package was delivered. LHCO ships via USPS or UPS, as needed. We ship for $5 flat in the USA. We also ship to Canada, Mexico, and Australia (exact cost of shipping and customer is responsible for their country's additional fees). We ship all days of the week except Sunday, as our Post Office is closed that day. We do not ship on US Holidays.
Can I cancel my order to add a coupon or discount code?
Any and all coupon or discount codes must be provided before checking out. No refunds or cancellations will be given in this case, so please verify they are applied accurately to your cart before you complete your purchase.
Can I cancel my order to combine shipping with another order?
If you want to do this, we must receive this request within 12 hours of original purchase. If the item is already fulfilled (you will see a tracking number), we cannot then cancel. If you want to do it before this time, please reach out to us and we can charge $1 per item for additional shipping, instead of the $5 flat rate (USA; all other countries based on weight).
Can you tell me about Sezzle?
Sezzle is wonderful! You can read more about this amazing, interest free installment payment option here. Best news? You pay only 25% down at check out, and because Sezzle pays us immediately, you get all ready to ship items as if you paid in full to us up front!
Why do some of your products have various branding or images with other brand's information?
We work with numerous suppliers for various products. Anything without our logo or branding is being used with permission and knowledge of the original supplier. As we grow, we will use our own images, however we are authorized by the image's and product's original creators to share their content on our platforms for purpose of selling.
How do I contact you?
The best way to contact us is by email. Please allow us at least 24 hours to get back to you, though we always strive to get back to you as soon as possible. Please make sure to check your spam/junk email. We are also available on our Facebook business page via messenger.
Facebook page: Little's Hat Co.